Refund Policy

At ViralReel AI, we aim to deliver high-quality AI-powered video generation services designed for creators and businesses. Due to the digital nature of our product, the following refund policy applies.

1. Digital Service Policy

Once a subscription or service has been activated and usage has begun, refunds are generally not provided. However, if a cancellation request is made before any system usage or processing, a partial refund may be reviewed.

2. Eligible Refund Cases

Refunds may be considered under the following conditions:

• Technical failure resulting in non-delivery of core service
• Duplicate or incorrect billing charges
• Service not delivered as described, with verified evidence

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase or activation
• Partial usage of credits, tools, or AI generation system
• User-related delays or incorrect inputs
• Dissatisfaction based on subjective expectations after usage

4. Subscription & AI Usage

Since ViralReel AI operates on a usage-based AI system, all consumed credits, generations, or processed outputs are non-refundable.

5. Refund Request Process

To request a refund, please contact us at billing@viralreelai.in with:

• Registered email address
• Transaction or order ID
• Detailed reason for refund request

Our team will review your request and respond within 5–7 business days.

6. Final Decision

All refund decisions are made at the sole discretion of ViralReel AI based on usage records and policy compliance.

7. Support

If you need assistance, contact us at support@viralreelai.in.